FAQS
ACCOUNT RELATED
1. Should I create an account before making a purchase?
Use this store’s customer account to sign in or request access. For assistance, contact this store. View details.
3. I forgot my password, how do I reset it?
Use this store’s customer account to sign in or request access. For assistance, contact this store. View details.
SIZE&FIT
1. How do I find the right size?
Use the Size Guide and body measurements provided on the product page. Products with separate Top and Bottom options allow their sizes to be selected individually. Check the product’s fit notes. View details.
2. Can I purchase different sizes for tops and bottoms？
Use the Size Guide and body measurements provided on the product page. Products with separate Top and Bottom options allow their sizes to be selected individually. Check the product’s fit notes. View details.
3. Is everything true to size?
Use the Size Guide and body measurements provided on the product page. Products with separate Top and Bottom options allow their sizes to be selected individually. Check the product’s fit notes. View details.
4. Why are there different size charts on the website？
Use the Size Guide and body measurements provided on the product page. Products with separate Top and Bottom options allow their sizes to be selected individually. Check the product’s fit notes. View details.
PAYMENT ISSUES
1. What payment methods do you accept?
Read this store’s current payment policy and the methods shown at checkout. Contact this store with payment questions. View details.
3. What should I do if my payment fails?
Read this store’s current payment policy and the methods shown at checkout. Contact this store with payment questions. View details.
5. Will I be charged an international bank fee or transaction fee when ordering?
Read this store’s current payment policy and the methods shown at checkout. Contact this store with payment questions. View details.
6. Are my details safe when ordering online with Cupshe?
Read this store’s current payment policy and the methods shown at checkout. Contact this store with payment questions. View details.
ORDER RELATED
1. Can I cancel or change my order?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
5. How can I continue or find my unpaid order?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
8. How can I find my order information?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
9. What is tax?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
10. How is tax calculated?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
11. Will the tax be refundable?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
12. Will I be charged a customs tax?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
13.What does size F mean?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
14.How can I get free shipping for my order?
Access your order through this store’s customer account. For a change or a problem with an order, contact this store with your order number. View details.
DELIVERY
1. How long does shipping take?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
2. How do I track my order?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
3.What shipping methods are supported?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
4.My package was returned to you, what should I do?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
5. Why does my order say that it's delivered, but I haven't received it?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
6. What should I do if I never received my order?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
7. If my order is delayed, what should I do?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
8. Can I have my order redirected to a different address after it's been shipped?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
9. Can you deliver to a PO Box?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
10. Where are your products shipped from?
Read this store’s verified delivery areas, costs and estimates. For a delayed or missing package, contact this store with your order number and available tracking details. View details.
RETURNS
1. What items can't be returned?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
2. How do I submit a return or exchange request?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
3.Why can't I request a return on the return page?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
5. I've received a damaged or defective item. What should I do?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
6. I received the wrong item. What should I do?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
7. What should I do if my package is missing an item?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
8. Do you provide free return labels?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
9. Where should I send my returns?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
10. Can I return the item to your warehouse, office, or physical store?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
11. I've sent my return package. What's next?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
12. When can I expect my refund?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
13. What happens if a refund goes to a closed/cancelled account?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
14. What would make my order ineligible for returns/exchanges?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
15. Do you accept returns outside of the U.S.?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
16. How do I check my refund status?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
17.How should I package my return?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
18. What is a restocking fee?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
19. What is Store Credit?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
20.Can I withdraw Store Credit to my bank account or original payment method?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
21.What happens to the bonus (extra) Store Credit?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
22.Does Store Credit expire?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
23.Can I use Store Credit with other discounts or promotions?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
24. Why is my refund not instant?
Read this store’s Return & Exchange Policy, including eligibility, exclusions, costs and the treatment of original delivery fees. Contact this store before sending a return. View details.
MISCELLANEOUS
2. What are the care instructions for Cupshe's products?
Use this store’s Contact Us page for assistance. Product care details appear on each product page; business and contact information come from this store’s verified merchant details. View details.
3.Where is the company physically located? Where are headquarters located?
Use this store’s Contact Us page for assistance. Product care details appear on each product page; business and contact information come from this store’s verified merchant details. View details.
4. How can I file a complaint?
Use this store’s Contact Us page for assistance. Product care details appear on each product page; business and contact information come from this store’s verified merchant details. View details.
5. Why am l not receiving emails from Cupshe?
Use this store’s Contact Us page for assistance. Product care details appear on each product page; business and contact information come from this store’s verified merchant details. View details.